Experience
Promoted to Director-level scope within 15 months of rejoining, I now oversee all people and finance operations across a globally distributed organization spanning 10 countries on 5 continents, including 10 U.S. states. On the HR side, I focus on building and maintaining the people infrastructure — owning our HRIS (Rippling), managing contractors, EOR, and W2 employees, handling escalations, and serving as the go-to for all HR-related questions across the organization. On the finance side, I own end-to-end AR/AP, budgeting, P&L management, reimbursements, and bonus processing. I also sit on the Senior Leadership Team, contributing to organizational strategy and cross-functional decision-making, and administer a broad finance tech stack including QuickBooks Online, ChargeOver, Accrue, Avalara, and Tempo.
Built the company's HR function from the ground up — designing compliant onboarding, offboarding, contractor, and EOR frameworks that the team still runs on today.
Designed a structured compensation review process including market benchmarking, Belgian EOR cost modeling, and director-level pay gap analysis to inform leadership decisions.
Managed AR/AP across multiple currencies — reconciling invoices, monitoring outstanding balances, and maintaining financial accuracy.
Built a comprehensive HRFIN documentation system in Confluence and Jira: SOPs, branded portal assets, and process guides that improved team-wide audit readiness.
Conducted a granular six-month time-tracking analysis in Harvest, surfacing recurring workflow inefficiencies and informing resource allocation decisions.
Managed and coached a direct report, providing structured performance feedback and advocating for accountability standards at the leadership level.
Served as primary point of contact for all HR and finance queries from leadership, employees, and external EOR and payroll partners.
Led 30+ concurrent client projects ranging from standard onboarding to complex custom integrations and migrations — managing budgets, timelines, risk, and capacity planning across the full project lifecycle.
Served as primary point of contact for all client communication, maintaining high satisfaction through proactive issue resolution.
Maintained comprehensive client records in HubSpot and delivered regular performance reports to internal leadership.
Promoted to HR & Finance Manager within 11 months.
Administered 7 concurrent enterprise-level projects with a cumulative value exceeding €800,000, ensuring adherence to SLAs, budgets, and deadlines.
Produced 40+ SOPs that improved team cohesion, reduced task turnaround time, and enabled efficient delegation across a distributed team.
Reduced client response time by ~66% through streamlined departmental communication processes.
Designed and delivered 3 marketing campaigns that generated 100+ email sign-ups and secured commitments from 19 clients across two future program cycles.
Directed and managed 80+ client accounts; supervised a team of 8 remote employees and contractors across multiple time zones.
Optimized billable hour allocations, improving revenue accuracy and internal process efficiency.
Led 10+ end-to-end strategic marketing campaigns for clients, from stakeholder identification through execution.
Implemented dozens of SOPs covering employee onboarding, system utilization, offboarding, and project management.
Evaluated and selected a project management tool from a competitive set, aligning platform capabilities with business needs.
Created detailed project plans with dependencies, milestones, and budgets using Gantt charts and time-tracking software.
Led a remote team to deliver 67 comprehensive global hiring guides spanning multiple countries and departmental requirements.
Launched a company-wide knowledge challenge that yielded 1,000+ quality knowledge pieces and achieved a 60% participation rate in the first month.
Produced 20+ SOPs for the Knowledge Team, streamlining global documentation workflows.
Implemented a knowledge management system focused on team training and documentation to reduce process inefficiencies.
Held U.S. Government Secret Security Clearance throughout tenure.
Generated and analyzed detailed reports for Immigrant and Non-Immigrant visa cases in the Fraud Prevention Unit.
Increased DNA collection interview capacity from 3 to 8 per day through process redesign and innovative case tracking methods.
Authored 10+ SOPs for the Fraud Prevention Unit, ensuring policy compliance and enhancing program efficiency.
Received three Embassy awards for superior performance, leadership, and teamwork during an eight-month staffing gap.